911 Emergency Dispatcher

Definition

Under general supervision, is responsible for dispatching police, fire, and emergency medical services; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Views multiple computer monitors and maps; enters and forwards information using the C.A.D. system with over one hundred (100) separate computer commands;

Marks cruisers into and out of service; updates badge information; monitors status and location of assigned cruisers and updates cruiser status as needed;

Determines cruiser to be assigned based upon priority of run and the number of cruisers needed to answer a call;

Evaluates information received and appropriate course of action to be taken;

Dispatches calls for service using established run-priority lists and assigns cruisers and/or supervisors as required;

Communicates with officers via mobile computers to relay information off the air when information is sensitive, to provide detailed information, or to stay aware of personnel activities;

Monitors and handles the demand for service on talk groups and makes notifications to supervisors, others within the division, and other agencies as needed;

Operates computerized and electronic two-way radio consoles to dispatch police cruisers and tow trucks and to relay messages to police personnel in the field;

Performs queries on suspects, license plates, etc. for police officers and other authorized personnel using a computerized national, state, and regional crime information system;

Utilizes reference materials such as maps, directories, and street locators in order to provide information to dispatched units;

Advises citizens of dispatching goals and calls citizens back concerning time delays or other pertinent information;

Utilizes computer aided dispatching (C.A.D.) system to dispatch calls for fire and emergency medical services using established protocols and assigns emergency units and/or supervisors as appropriate;

Evaluates the response for fire and/or emergency medical services recommended by the C.A.D. system to determine the most appropriate response;

Marks fire and EMS units into and out of service; monitors status and location of apparatus and updates status as appropriate;

Makes appropriate notification to and coordinates the response from mutual aid agreement agencies for police, fire, and/or emergency medical services; makes calls to mutual aid agencies to confirm the availability of resources;

Communicates with fire personnel via mobile computers to relay information off-radio when information is sensitive and/or to provide detailed information;

Facilitates communications between emergency medical personnel and hospital staff;

Participates in specialized training activities to achieve and maintain Emergency Medical Dispatch (EMD) certification;

May train entry-level personnel; prepares detailed documentation of training;

May prepare informal written reports;

May perform the duties of a 911 Emergency Call Taker.

Minimum Qualifications

Completion of the twelfth school grade and one (1) year of experience responding to 911 emergency calls, OR two (2) years of experience involving customer service, public contact, typing or data entry, field/crew dispatching, or general clerical work. Substitution(s): A certificate of high school equivalence (GED) will be accepted in lieu of a high school diploma.

Some positions may require possession of valid Emergency Medical Dispatch (EMD) certification prior to the completion of the probationary period.