IT Technician (Level II and Level III)

Does this sound like you?

• You have proven Level II and Level III IT support experience.
• You enjoy to learn and you thrive in an environment that provides many learning opportunities to grow your IT knowledge.
• You provide white-glove service to clients and enjoy helping others with their IT needs.
• You enjoy working in a fast-paced environment.

Our organization is growing and looking for an experienced IT Technicians with proven technical experience and outstanding customer service skills to provide level 2 and level 3 support for our clients. Technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and provide white glove service to our clients. Our culture is focused on learning, teamwork, and helping others.

REQUIRED EXPERIENCE:

• 5+ years of hands-on experience configuring, troubleshooting, and repairing LAN networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
• Senior level experience with Windows 7, Windows 10
• Senior level experience with DNS, VPN, DHCP.
• Hands on experience with Cyber Security
• Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
• Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.

PREFERRED SKILLS:

• Troubleshooting & repairing Windows servers and workstations: 4 years
• Windows 10: 4 years
• Microsoft Server 2012, 2016, 2019
• Active Directory, Group Policy & User Profile Management
• MS Exchange, MS Office / 365
• Networking/Switching hardware: VLANS, Routing, Switching
• Networking Protocols – TCP/IP, DHCP, DNS, VPN, Firewall
• Cyber Security (Hacks & Viruses)
• Advanced education in related IT field
• Experience working for an MSP (Managed Service Provider) company

OTHER REQUIREMENTS:

• U.S. Citizenship
• Fluent English
• Passing Drug Testing
• Passing Criminal Background Check

BENEFITS:

• Ohio Public Employees Retirement System (PERS)
• Ohio Deferred Comp (457) Program
• Health insurance
• Paid time off
• Professional development assistance

SCHEDULE:

• Monday to Friday (Some after-hours and/or weekends maybe required for projects)

APPLICATION:

Submit your resume in a pdf format to [email protected]

Chagrin Valley Dispatch is an Equal Opportunity Employer.